1. Information We Collect
At Uphaar.ai, we respect your personal privacy. When you interact with our platform, we collect information to fulfill your gift orders and improve our smart recommendation engine:
- Account & Contact Info: Name, email address, phone number, and delivery shipping address.
- Gifting Customization Details: Recipient names, greeting messages, and delivery dates specified during checkout.
- Transaction & Payment Data: Secure payment tokens processed via PCI-DSS compliant encryption gateways (we do not store raw credit card details).
2. AI Assistant Data Usage
Our platform uses natural language processing to generate personalized gift recommendations based on the details you provide in our AI Chatbot assistant.
How AI Prompts are Handled:
Prompt inputs (e.g. "Gift for my sister who loves gardening") are processed anonymously strictly to match product attributes. We never link sensitive payment details or personally identifiable user accounts to third-party AI training sets.
3. How We Use Your Information
We utilize collected information solely for legitimate operational purposes:
- Processing, packaging, and dispatching orders to your specified recipient.
- Generating contextual gift matches via our Uphaar AI Engine.
- Sending real-time order tracking notifications and delivery updates via SMS or WhatsApp.
- Improving website navigation, recommendation accuracy, and customer support.
4. Data Sharing & Third Parties
We do not sell, rent, or trade your personal information to third-party advertisers. We only share necessary data with trusted service partners involved in order fulfillment:
- Logistics & Delivery Partners: Verified shipping agencies delivering orders to your pin codes.
- Payment Gateways: Encrypted financial partners processing transactions safely.
5. Cookies & Data Security
We use essential cookies to remember items added to your gift box and preserve your session preferences. Our website employs SSL (Secure Sockets Layer) 256-bit encryption across all pages to ensure your data remains safe from unauthorized access.
6. Your Rights & Contact Information
You have the right to request access to your stored personal data, request corrections, or ask for account deletion at any time.
If you have questions regarding this Privacy Policy or our AI data processing practices, please reach out to our privacy officer:
Data Privacy Officer
Email:
privacy@uphaar.ai
Uphaar.ai Operations HQ, Sector 62, Noida, UP - 201309
