Terms & Conditions

1. Acceptance of Terms

Welcome to Uphaar.ai. By accessing our website, interacting with our AI Assistant, or purchasing products, you agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree with any part of these terms, please do not use our services.

We reserve the right to modify these terms at any time. Continued use of the platform after updates indicates your acceptance of the revised conditions.

2. AI Assistant & Recommendation Disclaimer

Uphaar.ai utilizes artificial intelligence and natural language processing models to suggest products based on user prompts and criteria.

3. Pricing, Orders & Payments

All prices listed on Uphaar.ai are in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.

• Pricing Errors: We strive for complete accuracy; however, in the rare event of a pricing typo, we reserve the right to cancel unfulfilled orders affected by the error.
• Payment Security: All online transactions are processed through encrypted, PCI-DSS compliant third-party payment gateways (UPI, Cards, Net Banking).
• Order Confirmation: An order is deemed accepted once you receive a digital confirmation message via email, SMS, or WhatsApp.

4. Customization & Personalization

Many Uphaar.ai items offer optional personalization (e.g. custom names, engraved messages, greeting cards):

• User Content Responsibility: You are responsible for verifying spelling, grammar, and recipient details before submitting your order.
• Prohibited Content: We reserve the right to decline print requests containing offensive, profane, or defamatory language.
• Non-Refundable Personalization: Once a personalized item enters production, the order cannot be canceled or modified.

5. Shipping, Cancellations & Returns

We work with trusted logistics partners to ensure timely nationwide delivery across India:

• Delivery Timelines: Estimated delivery dates shown at checkout are indicative and subject to regional courier factors.
• Damage Upon Arrival: If an item arrives damaged or defective, notify us within 48 hours of delivery with unboxing photos/videos for a quick replacement.
• Return Policy: Non-personalized, non-perishable items can be returned within 7 days of delivery in their original condition and packaging.

6. Intellectual Property & Governing Law

All website design assets, software scripts, brand graphics, logos (including "Uphaar.ai"), and original blog content are the exclusive intellectual property of Uphaar.ai.

These Terms shall be governed by and construed in accordance with the laws of India. Any legal disputes arising out of or in connection with this site shall be subject to the exclusive jurisdiction of the courts located in Delhi NCR, India.